1. Agreement to these Terms

These Terms of Use (the “Terms”) form a binding agreement between you and Darik Technologies, the operator of GetDarik.com and the Darik platform (“Darik,” “we,” “us,” or “our”). They govern access to and use of GetDarik.com, Darik retailer storefronts, the Darik Retailer App, retailer dashboards, customer ordering tools, product-discovery tools, support services, and other Darik technology or services that reference these Terms (collectively, the “Platform”).

By accessing the Platform, creating an account, publishing a storefront or product, submitting or accepting an order, purchasing a Darik platform service, clicking an acceptance control, or otherwise using the Platform, you agree to these Terms and any policies expressly incorporated by reference.

If applicable law gives you rights that cannot lawfully be waived or limited by contract, nothing in these Terms removes those rights. Any provision that conflicts with mandatory law applies only to the maximum extent permitted by that law.

2. Key definitions

For purposes of these Terms, the following definitions help explain the separate roles of Darik, retailers, and customers.

• “Customer” means a person who browses, searches, contacts, orders from, or purchases from a Retailer through or after using the Platform.
• “Retailer” or “Store” means an independent business, merchant, seller, supplier, or authorized business user operating or appearing through a Darik storefront.
• “Product” means any physical good, service, offer, listing, catalog item, or other merchandise offered by a Retailer.
• “Order” means a customer request or transaction submitted to a Retailer using Platform tools.
• “Retail Transaction” means the underlying purchase, sale, fulfillment, delivery, pickup, return, refund, warranty, or other commercial transaction between a Customer and a Retailer.
• “Darik Services” means technology and services Darik provides directly, including storefront software, retailer subscriptions, digital tools, AI credits, custom-domain setup, advertising, or other services identified as being sold by Darik.
• “Retailer Content” means information, photos, logos, trademarks, descriptions, prices, product data, messages, payment instructions, and other material supplied by or on behalf of a Retailer.

3. Darik is a technology platform — not the seller

Darik provides technology that helps Customers discover independent Retailers, search products, browse storefronts, transmit Orders, identify delivery availability, and communicate or interact with Retailers. Darik is a marketplace and technology intermediary.

Unless Darik expressly identifies itself in writing as the seller or provider of a specific item or service, Darik does not manufacture, own, purchase, stock, warehouse, possess, inspect, package, label, import, export, distribute, offer for sale, or sell the Products listed by Retailers.

The fact that a Product appears on GetDarik.com, a Darik-branded page, the Darik app, a Darik URL, search results, marketing materials, or a Retailer storefront does not make Darik the seller of that Product.

• Darik is not the merchant of record for Retailer Products unless a specific checkout expressly states otherwise.
• Darik does not take title to Retailer Products merely because an Order is submitted through the Platform.
• Darik is not a manufacturer, importer, distributor, wholesaler, reseller, bailee, insurer, guarantor, franchisee, franchisor, employer, or partner of a Retailer solely because the Retailer uses Darik.
• Darik is not responsible for a Retailer’s legal status, licenses, taxes, employees, drivers, contractors, inventory, or business operations.

4. The purchase contract is between Customer and Retailer

A Retail Transaction is solely between the Customer and the applicable Retailer. Darik supplies the technical environment through which the parties may discover each other, exchange information, submit an Order, upload payment proof, coordinate fulfillment, or perform related functions.

An Order submitted through Darik is transmitted to the Retailer. The Retailer remains responsible for accepting, rejecting, confirming, preparing, fulfilling, cancelling, refunding, or otherwise handling that Order subject to applicable law and the Retailer’s lawful policies.

The Retailer is the party responsible for supplying the Product and satisfying seller, supplier, warranty, tax, invoicing, consumer-protection, product-safety, and fulfillment duties that apply to the Retailer.

5. No agency, partnership, employment, or endorsement

Retailers are independent businesses. Nothing in these Terms creates an agency, partnership, joint venture, employment, fiduciary, franchise, distributorship, or representative relationship between Darik and any Retailer or Customer.

A Retailer has no authority to bind Darik, make promises on Darik’s behalf, incur obligations for Darik, or represent that Darik guarantees the Retailer or its Products.

Darik’s approval, activation, display, ranking, verification step, badge, account status, or decision to allow a Retailer to use the Platform means only that the Retailer has been permitted to access or appear on the Platform. It is not a government approval, product certification, safety certification, authenticity guarantee, credit review, financial guarantee, licensing opinion, or endorsement.

6. Retailer authority, licensing, and legal compliance

Each Retailer represents and warrants that it is legally permitted to operate its business, list its Products, enter into Retail Transactions, collect customer payments, issue required invoices or receipts, and perform delivery or pickup services it offers.

Retailers are solely responsible for obtaining and maintaining all registrations, permits, professional approvals, product approvals, tax registrations, customs permissions, health or safety approvals, age-restricted-sales permissions, and other licenses required for their business or Products.

Darik may request documentation, reject activation, limit functionality, remove listings, or suspend a Retailer if Darik reasonably believes additional verification is appropriate, but Darik has no general duty to independently verify every legal requirement applicable to every Retailer.

7. Retailer listings, descriptions, prices, and inventory

Retailers are solely responsible for all Retailer Content and for ensuring that listings are current, complete, accurate, lawful, non-misleading, and consistent with the Product actually offered.

Retailers determine their own Product prices, availability, promotions, variants, quantities, conditions, warranties, delivery fees, minimum orders, and other sales terms unless Darik expressly provides a separate Darik-controlled promotion.

Darik may format, resize, translate, categorize, index, cache, or technically process Retailer Content to operate the Platform. Automated formatting does not transfer responsibility for the underlying information to Darik.

• A Retailer must not publish false prices, fake stock, misleading discounts, fabricated specifications, deceptive photos, undisclosed conditions, or materially incomplete information.
• A Retailer must promptly update unavailable, discontinued, recalled, expired, unsafe, or materially changed Products.
• Darik does not guarantee that inventory status, pricing, delivery estimates, descriptions, translations, or catalog data supplied by a Retailer are error-free or current.

8. Product quality, safety, legality, authenticity, and recalls

The Retailer is solely responsible for the quality, condition, conformity, fitness, safety, legality, authenticity, origin, labeling, packaging, storage, expiry status, instructions, warnings, and regulatory compliance of its Products.

Darik does not routinely inspect, test, authenticate, certify, or take physical possession of Retailer Products. Customers should evaluate Products and Retailers as appropriate before completing a purchase.

Retailers must immediately remove or disable any Product they know or reasonably should know is defective, unsafe, counterfeit, recalled, expired, unlawfully marketed, improperly labeled, or otherwise unsuitable for lawful sale.

• Product-defect claims are the responsibility of the Retailer that sold the Product, subject to mandatory law.
• Product recalls, safety notices, repair obligations, replacement duties, warranty performance, and other post-sale obligations remain the Retailer’s responsibility.
• Darik may remove a listing or Retailer without prior notice when safety, fraud, infringement, regulatory, or consumer-protection concerns arise.

9. Regulated, restricted, and age-sensitive Products

Retailers must comply with all laws and Platform rules applicable to regulated, restricted, licensed, age-sensitive, health-related, safety-sensitive, or otherwise controlled Products.

The availability of a listing field or Retailer category on Darik is not a representation that a Product may lawfully be sold, advertised, delivered, imported, or supplied in a particular circumstance.

Retailers are responsible for required age checks, identity checks, professional review, prescriptions or authorizations where legally required, and any restrictions on advertising, distance sales, delivery, or possession.

10. Customer responsibilities

Customers must provide accurate contact, location, delivery, and payment-related information when placing an Order and must use the Platform lawfully and in good faith.

Customers are responsible for reviewing the Retailer, Product description, price, delivery terms, warranty information, and other Retailer terms before completing a Retail Transaction.

A Customer may not submit fraudulent Orders, falsified payment proof, abusive chargeback claims, knowingly incorrect delivery information, or use Darik to harass, deceive, impersonate, or harm a Retailer or another person.

11. Orders, acceptance, cancellation, and availability

Submitting an Order through Darik does not guarantee acceptance or fulfillment. Products may become unavailable, prices may contain errors, a Retailer may pause orders, or fulfillment may become impossible.

The Retailer is responsible for determining whether it accepts an Order and for communicating or implementing cancellation, substitution, preparation, and fulfillment decisions.

Darik may block, cancel, hold, or flag an Order for security, fraud prevention, technical reliability, legal compliance, abuse prevention, or Platform-integrity reasons. This technical action does not make Darik the seller.

12. Customer payments and payment proof

Unless Darik expressly states otherwise for a specific transaction, money paid for a Retailer Product is payment to or for the applicable Retailer and is consideration for the Customer’s purchase from that Retailer — not consideration for a purchase of merchandise from Darik.

Darik may provide technical tools for displaying payment instructions, transmitting CliQ information, uploading payment screenshots or receipts, recording payment status, or allowing a Retailer or administrator to review payment evidence. These functions are communication, workflow, or verification tools and do not by themselves make Darik a bank, money transmitter, escrow provider, payment institution, guarantor, or merchant of record for the Retailer Product.

A payment screenshot, receipt upload, status label, or Platform notification is not a guarantee that funds were validly transferred, finally settled, non-reversible, or received in the correct account. The Retailer is responsible for verifying its own receipt of funds before fulfillment when appropriate.

13. Returns, refunds, exchanges, cancellations, and warranties

The Retailer that sells a Product is responsible for legally required returns, refunds, exchanges, repairs, replacements, warranties, after-sales service, and remedies relating to that Product.

Darik may provide messaging, order-status, complaint, or support tools that help a Customer and Retailer communicate, but Darik’s voluntary assistance does not make Darik responsible for the Retailer’s underlying obligation.

Nothing in these Terms limits a Customer’s mandatory rights under applicable consumer-protection law. Retailers may not use Darik or their own store policies to unlawfully eliminate rights that cannot be waived.

14. Delivery, pickup, drivers, and couriers

Unless a specific Order expressly identifies Darik as the delivery provider under separate terms, delivery or pickup is arranged, performed, or controlled by the Retailer and/or the Retailer’s selected driver, employee, courier, contractor, or logistics provider.

Retailers are responsible for delivery personnel they engage, delivery timing, safe handling, route decisions, vehicle compliance, driver conduct, delivery charges, failed deliveries, proof of delivery, and other fulfillment matters.

Darik may provide technology that calculates zones, displays fees, generates driver PINs, transmits addresses, shows route information, or coordinates delivery workflow. Providing those tools does not create an employment or agency relationship between Darik and a Retailer’s driver or courier.

15. Maps, location, delivery zones, distance, and estimates

Darik may use device location, customer-selected locations, geocoding, mapping providers, coordinates, retailer-defined delivery zones, radius calculations, and other data to organize stores and estimate delivery availability.

Location, distance, fee, ETA, route, and delivery-eligibility outputs are estimates generated from available information and Retailer settings. They may be affected by inaccurate pins, map errors, road conditions, device settings, retailer configuration, third-party services, or other factors.

A display stating that a Retailer delivers to a location is not a guarantee that a specific Order can or will be delivered. Final fulfillment remains subject to Retailer acceptance, operational conditions, and applicable law.

16. Directory, product search, ranking, and discovery

Darik is designed to help Customers discover active Retailers and Products across Jordan. A Retailer may remain visible even when it does not deliver to a Customer’s selected location.

Search and directory ranking may consider relevance, delivery availability, distance, store category, product matches, availability, data quality, Platform integrity, promotions, sponsorship, customer preferences, or other factors Darik may change over time.

Darik does not guarantee any Retailer a particular ranking, traffic level, number of impressions, search placement, customer conversion, revenue, Google indexing, or business result.

17. Retailer subscriptions, activation, and Darik Services

Retailers may purchase subscriptions, catalog capacity, digital credits, advertising, setup services, or other Darik Services directly from Darik. Those fees compensate Darik for technology or services and are legally separate from Retail Transactions between Customers and Retailers.

Plan duration, catalog limits, prices, payment timing, included features, renewal rules, promotional pricing, and other commercial terms are those disclosed by Darik at the time of purchase or activation.

Except where mandatory law or written Darik terms require otherwise, Darik Services do not guarantee sales, revenue, search placement, customer traffic, continuous availability, or any specific commercial outcome.

Darik may change future pricing or plans. Changes ordinarily apply prospectively, including at renewal or a new purchase, unless a different effective date is lawfully disclosed.

18. Custom-domain services

Where Darik offers to connect a Retailer’s own domain to a Darik storefront, the custom-domain fee covers only the setup or service expressly described by Darik.

Unless Darik explicitly states otherwise, the Retailer is responsible for owning or lawfully controlling the domain, paying registrar and renewal fees, maintaining accurate registrar information, and complying with the domain registrar’s terms.

Darik does not guarantee third-party registrar, DNS, certificate, browser, internet, or hosting-provider availability. A domain issue does not transfer ownership of the Retailer’s Product transactions to Darik.

19. AI tools, image enhancement, and digital credits

Darik may provide optional AI-assisted tools, including product-image enhancement or related features. AI functionality may use third-party AI providers and may require Retailer consent before content is transmitted for processing.

Retailers must not submit personal, confidential, sensitive, unlawful, or third-party-protected material to AI tools unless they have all necessary rights and a lawful basis to do so.

AI output may be inaccurate, incomplete, altered, unexpected, or unsuitable. The Retailer must review every AI-generated or AI-modified output before publishing or relying on it and remains responsible for the final listing.

AI credits or similar digital balances purchased from Darik are Darik Services, not payments for Retailer Products. Credit consumption, expiration, refund eligibility, and availability are governed by the terms shown with that feature and mandatory law.

20. Retailer Content and license to Darik

Retailers retain ownership of rights they lawfully hold in Retailer Content. By uploading, publishing, transmitting, or providing Retailer Content to Darik, the Retailer grants Darik a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, resize, crop, format, adapt, translate, index, cache, transmit, display, distribute, and otherwise use that content as reasonably necessary to operate, secure, market, promote, improve, and provide the Platform and the Retailer’s storefront.

The Retailer represents that it owns or has all permissions necessary for Darik to use Retailer Content in that manner and that the content does not infringe intellectual-property, privacy, publicity, confidentiality, consumer, or other rights.

The license continues for as long as reasonably necessary to operate the service and may continue for backups, cached pages, transaction records, fraud prevention, legal compliance, dispute evidence, and other legitimate retention purposes after content is removed.

21. Darik intellectual property and infringement complaints

The Platform, Darik name, logos, software, source code, layouts, designs, databases, workflows, documentation, and other Darik-owned materials are protected by applicable intellectual-property laws and remain the property of Darik or its licensors.

Except for ordinary use of the Platform, users may not copy, reproduce, sell, sublicense, reverse engineer, scrape, extract, circumvent, create derivative services from, or commercially exploit Darik technology without written authorization.

Darik may remove or restrict content when it receives a credible infringement complaint or reasonably believes content violates another party’s intellectual-property rights. Retailers are responsible for disputes arising from their brands, images, descriptions, product names, or other content.

22. Communications, customer data, and retailer contact

Darik may enable Customers and Retailers to exchange order details, telephone numbers, addresses, notes, WhatsApp communications, or other information needed for discovery, customer service, payment verification, delivery, or fulfillment.

A Retailer that receives Customer information must use it only for lawful purposes connected to the Retail Transaction or another lawful purpose for which the Customer has been properly informed or has consented where required.

Retailers may not sell Customer information, use it for harassment, disclose it without lawful basis, or retain it longer than legally or operationally necessary. Each Retailer is independently responsible for its handling of personal data it receives.

23. Privacy and personal data

Darik’s collection and processing of personal data is also governed by the Darik Privacy Policy and applicable data-protection law, including Jordan’s Personal Data Protection Law No. 24 of 2023 as amended or replaced.

Users acknowledge that location, account, order, device, storefront, support, security, and related information may be processed where necessary to provide the Platform, prevent fraud, comply with law, fulfill user requests, or pursue other lawful purposes described in the Privacy Policy.

Where the law grants data-subject rights, users may exercise those rights through the channels described in the Privacy Policy or Support page.

24. Third-party technology and external services

Darik relies on or may integrate third-party infrastructure and services such as cloud hosting, databases, maps, geocoding, messaging, analytics, domain services, app stores, artificial-intelligence providers, payment networks, telecommunications, and other technology providers.

Examples may include services provided by Google, WhatsApp/Meta, Supabase, Vercel, xAI, Apple, domain registrars, or other providers. These providers may have their own terms and privacy practices.

Darik is not responsible for an outage, map error, blocked message, DNS problem, telecommunications failure, third-party account restriction, or other event originating in a third-party system except to the extent liability cannot lawfully be excluded or the event was directly caused by Darik’s own legally actionable conduct.

25. Prohibited conduct

Users may not misuse Darik, interfere with the Platform, or use it in a way that creates legal, safety, fraud, security, reputational, or operational risk.

• Do not list stolen, counterfeit, infringing, unsafe, recalled, expired, illegal, deceptively described, or unlawfully regulated Products.
• Do not falsify payment proof, identity information, ratings, store information, inventory, delivery information, or transaction records.
• Do not impersonate another person or business or falsely claim affiliation with Darik.
• Do not introduce malware, probe security, bypass access controls, scrape at abusive scale, reverse engineer restricted systems, or interfere with Platform availability.
• Do not manipulate rankings, search results, promotions, credits, delivery calculations, account limits, or Platform fees by fraudulent or automated means.
• Do not use Customer information for spam, harassment, unrelated marketing, sale, profiling, or disclosure without a lawful basis.
• Do not use Darik to facilitate fraud, money laundering, sanctions evasion, unlawful financing, or any activity prohibited by applicable law.

26. Accounts, staff access, and security

Account holders are responsible for safeguarding passwords, PINs, devices, sessions, staff credentials, and other authentication methods.

Retailers are responsible for people they authorize to access their account and for promptly removing access when a staff member is no longer authorized.

Darik may treat actions performed through valid credentials as authorized account activity unless Darik has received sufficient notice of compromise or applicable law requires a different result.

Users must promptly report suspected unauthorized access, credential theft, account takeover, or other security incidents to Darik Support.

27. Moderation, investigation, and Platform integrity

Darik may, but is not obligated to, review listings, investigate complaints, analyze Platform activity, request documents, preserve evidence, restrict visibility, reject content, pause functionality, or cooperate with competent authorities.

Darik may use automated or manual tools to detect fraud, unsafe products, abuse, duplicate accounts, suspicious payment proof, security threats, or violations of these Terms.

A decision to review one Retailer, Product, or transaction does not create a duty to monitor all Retailers, Products, or transactions.

28. Suspension, removal, and termination

Darik may immediately restrict, hide, suspend, deactivate, or terminate an account, storefront, Product, Order feature, digital service, or other Platform access when Darik reasonably believes action is necessary for security, fraud prevention, user safety, legal compliance, intellectual-property protection, consumer protection, nonpayment of Darik fees, abuse prevention, or enforcement of these Terms.

Where practical and appropriate, Darik may provide notice or an opportunity to correct an issue. Darik may act without advance notice where delay could create legal, financial, safety, fraud, security, or reputational risk.

Termination does not eliminate accrued payment obligations, indemnity obligations, transaction records, legal retention requirements, or provisions that by their nature should survive termination.

29. Platform availability, maintenance, and changes

The Platform is provided using evolving technology. Darik may add, remove, redesign, replace, suspend, limit, or discontinue features, interfaces, integrations, APIs, categories, search methods, delivery tools, pricing plans, or other functionality.

Darik aims to provide a reliable service but does not promise uninterrupted, error-free, secure, or permanently available operation. Maintenance, cyber incidents, internet failures, third-party outages, demand spikes, force majeure, software defects, or other events may cause downtime or data delays.

Users are responsible for maintaining reasonable independent business records and should not rely on Darik as their only copy of legally or operationally important information.

30. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND DARIK SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DARIK DISCLAIMS IMPLIED WARRANTIES OR CONDITIONS TO THE EXTENT THEY MAY LAWFULLY BE DISCLAIMED.

Darik does not warrant or guarantee any Retailer, Product, transaction, listing, price, inventory level, delivery promise, driver, warranty, product quality, product safety, authenticity, legality, fitness for purpose, merchantability, search result, ranking, translation, map result, AI output, third-party service, or business outcome.

Nothing in this section excludes any warranty or legal responsibility that applicable law expressly prohibits Darik from excluding.

31. Limitation of Darik liability

To the maximum extent permitted by applicable law, Darik is responsible only for its own legally actionable acts or omissions and is not responsible for acts or omissions of independent Retailers, Customers, drivers, couriers, manufacturers, suppliers, payment networks, telecommunications providers, or other third parties.

To the maximum extent permitted by law, Darik will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; lost profits; lost revenue; lost opportunity; loss of goodwill; business interruption; loss of anticipated savings; or loss caused by a Retailer’s Product, non-delivery, delay, defect, refund refusal, warranty issue, misconduct, inaccurate listing, or illegal act.

To the maximum extent permitted by law, Darik’s total aggregate liability to a claimant arising from or relating to the Platform, Darik Services, these Terms, or a Retail Transaction will not exceed the greater of: (a) JOD 100; or (b) the amount of fees the claimant paid directly to Darik for Darik Services during the twelve months immediately preceding the event giving rise to the claim.

For clarity, money a Customer paid to a Retailer for a Retailer Product is not a fee paid to Darik and is not included when calculating Darik’s liability cap.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence where it cannot lawfully be excluded, death or personal injury where exclusion is prohibited, or any other liability that mandatory law does not permit the parties to exclude or limit.

32. Retailer–Customer disputes and release of Darik

Customers and Retailers are expected to resolve disputes concerning the Retail Transaction directly with each other, including disputes about Product condition, description, price, delivery, damage, missing items, warranty, return, refund, authenticity, quality, or service.

Darik may voluntarily provide support, evidence, communication tools, account actions, or other assistance. Such assistance does not make Darik a party to the Retail Transaction and does not create a duty to mediate, arbitrate, guarantee payment, force a refund, or compensate either party.

To the maximum extent permitted by law, each Customer and Retailer releases Darik from claims, demands, and damages arising solely from the acts, omissions, Products, promises, or Retail Transaction obligations of the other party or another independent third party, except to the extent the claim is based on Darik’s own non-excludable legal responsibility.

33. Retailer indemnification of Darik

To the maximum extent permitted by applicable law, each Retailer agrees to defend, indemnify, and hold harmless Darik and its affiliates, owners, directors, officers, employees, contractors, service providers, and agents from and against third-party claims, proceedings, investigations, liabilities, judgments, penalties, fines, losses, damages, costs, and reasonable legal fees arising out of or relating to the Retailer’s business, Products, Retailer Content, personnel, drivers, fulfillment, or breach of these Terms.

• Product defects, injury, property damage, safety issues, recalls, expiry, contamination, mislabeling, or missing warnings.
• Counterfeit, stolen, infringing, unauthorized, illegally imported, or unlawfully sold Products.
• False advertising, inaccurate pricing, misleading descriptions, stock errors, undisclosed terms, or unlawful promotions.
• Failure to deliver, late delivery, delivery accidents, driver misconduct, loss, theft, damage, wrong items, or failed pickup.
• Refunds, returns, warranties, repairs, replacements, invoices, taxes, consumer complaints, or contractual obligations owed by the Retailer.
• Violation of licensing, tax, customs, employment, data-protection, intellectual-property, consumer-protection, health, safety, product, advertising, or other applicable law.
• Retailer misuse of Customer information or any act or omission of the Retailer’s owners, staff, drivers, couriers, contractors, or agents.

34. User indemnification for unlawful misuse

To the maximum extent permitted by applicable law, a user who causes loss to Darik through fraud, intentional misconduct, unlawful use, infringement, falsified payment evidence, security attacks, unauthorized scraping, impersonation, or a material breach of these Terms agrees to indemnify Darik against resulting third-party claims, liabilities, and reasonable enforcement costs to the extent caused by that user.

35. Events beyond reasonable control

Darik will not be responsible for delay, interruption, or failure caused by events beyond its reasonable control, including internet or telecommunications failures, utility outages, cyberattacks, natural disasters, severe weather, war, civil disturbance, governmental action, strikes, epidemics, third-party infrastructure failure, domain or DNS failure, payment-network disruption, app-store action, or other force-majeure events, except where applicable law requires otherwise.

36. Electronic communications, records, and notices

Users consent to receive Platform-related communications and notices electronically through the Platform, account interfaces, email, SMS, WhatsApp, push notification, or other contact information supplied to Darik, subject to applicable communications and marketing laws.

Electronic records, account logs, order records, payment-proof submissions, consent records, timestamps, device records, messages, and other Platform records may be retained and used as evidence of Platform activity to the extent permitted by law.

These Terms are intended to operate consistently with applicable electronic-transactions law, including Jordan’s Electronic Transactions Law No. 15 of 2015 as amended or replaced.

37. Mandatory consumer rights

Jordanian consumer-protection law and other applicable laws may give Customers mandatory rights concerning accurate information, safe Products, proof of purchase, warranties, defects, misleading advertising, contractual obligations, remedies, and complaints.

Retailers remain responsible for complying with seller or supplier obligations applicable to their Retail Transactions, including Jordan’s Consumer Protection Law No. 7 of 2017 and related regulations or instructions, as amended or replaced.

No clause in these Terms is intended to waive a mandatory consumer right that cannot legally be waived. If a limitation in these Terms is unenforceable against a particular Customer or claim, the remaining Terms continue to apply.

38. Legal process and cooperation with authorities

Darik may preserve or disclose information where reasonably necessary to comply with a valid legal request, court order, regulatory requirement, law-enforcement request, safety emergency, fraud investigation, intellectual-property complaint, or other lawful obligation.

Darik may also take protective action where reasonably necessary to protect users, the public, Darik, or third parties, subject to applicable data-protection and other laws.

39. The Darik Promise — Buyer Protection Program

Darik may offer the “Darik Promise,” a marketplace customer-service and dispute-resolution program intended to protect Customers in eligible Retail Transactions while treating both Customers and Retailers fairly. The Darik Promise does not automatically presume that either party is right or wrong.

The Darik Promise is a voluntary Platform program. It is not insurance, an insurance contract, escrow, a bank account, a payment service, a money-transfer service, a warranty issued by Darik on Retailer Products, or a guarantee that every transaction or claim will result in reimbursement.

A claim will ordinarily be eligible for review only when it relates to a genuine Retail Transaction placed through Darik and the Customer provides enough information for Darik to reasonably identify the Order, Retailer, Product, payment, and issue. Darik may also consider later claims involving latent defects, safety issues, suspected fraud, warranty matters, or other circumstances where applicable law or fairness reasonably warrants review.

Customers should ordinarily submit a Darik Promise claim within fourteen (14) calendar days after delivery or the expected delivery date. Missing that period does not eliminate any mandatory legal right, and Darik may accept a later claim in appropriate circumstances.

The Customer must cooperate honestly with the investigation and provide reasonably requested evidence, which may include order records, photographs, videos, messages, payment proof, delivery information, product packaging, return attempts, or other relevant material.

Darik will give the Retailer a fair opportunity to respond and provide evidence. The normal response period is three (3) business days after Darik requests a response, although Darik may shorten or extend that period where urgency, product safety, suspected fraud, technical issues, or other circumstances justify doing so.

Darik may review Platform logs, storefront information, product descriptions, payment-proof submissions, customer and retailer communications, delivery records, photographs, video, documents, and other evidence reasonably relevant to the claim.

Darik will decide eligibility under the Darik Promise based on the balance and credibility of the available evidence. If Darik determines that the Retailer acted properly or that the evidence does not support the Customer’s claim, the claim may be denied and no adverse action will be taken against the Retailer solely because the Customer filed that claim.

If Darik determines that the Customer is entitled to a remedy under the Darik Promise, Darik may first require or request that the Retailer make the Customer whole through an appropriate refund, replacement, correction, completion of delivery, return, or other remedy.

If the Retailer refuses, ignores, or fails to provide the required remedy within the time Darik specifies, Darik may, in its discretion, use Darik’s own funds to make the Customer whole for the eligible loss. Unless mandatory law requires more, the maximum voluntary Darik Promise payment for a claim is the verified amount actually paid for the affected Product or affected portion of the Order, plus any Retailer-charged delivery fee reasonably attributable to that affected Order, minus refunds, credits, chargebacks, replacements, insurance proceeds, or other amounts already recovered by the Customer.

The Darik Promise does not reimburse indirect, consequential, exemplary, punitive, emotional-distress, lost-profit, lost-opportunity, travel, time, financing, interest, professional-fee, or other collateral losses unless Darik expressly agrees otherwise or applicable law requires otherwise.

If Darik pays a Customer because the Retailer failed or refused to perform a responsibility that Darik determined belonged to that Retailer, the Retailer immediately owes Darik a “Darik Promise Reimbursement Balance” equal to the amount Darik actually paid on the Retailer’s behalf. That balance is reimbursement of Darik’s actual loss and is not intended to be a penalty or arbitrary reactivation fee.

Darik may suspend or deactivate the Retailer until the Darik Promise Reimbursement Balance is paid in full. Payment of the balance does not create an automatic right to reactivation. Darik may permanently remove a Retailer for repeated substantiated claims, fraud, counterfeit goods, safety violations, intentional deception, falsified evidence, abusive conduct, refusal to cooperate, or other serious Platform-integrity concerns.

If the Retailer cooperates with a valid Darik Promise decision and provides the required remedy, Darik will not impose a suspension solely because the Retailer lost that individual claim, unless separate misconduct, repeated violations, safety concerns, fraud, or another independent basis for Platform action exists.

A Customer who knowingly submits a false, manipulated, duplicate, or fraudulent Darik Promise claim may have the claim denied, may be required to return any improperly obtained Darik Promise payment, and may be restricted or removed from the Platform.

A Customer may not obtain duplicate recovery for the same loss. Darik may reduce or deny a Darik Promise payment to reflect refunds, chargebacks, replacement goods, compensation from the Retailer, insurance payments, bank reversals, or other recovery already received.

Darik’s decision is final only for determining benefits, reimbursement obligations, account status, and other actions under the Darik Promise or Platform. It is not a court judgment, arbitration award, governmental decision, or waiver of either party’s right to use courts, regulators, consumer-protection authorities, or other remedies available under applicable law.

Darik may modify, limit, suspend, or discontinue the Darik Promise prospectively to address fraud, legal requirements, abuse, financial sustainability, or changes to the Platform. Darik will not use a later policy change to unlawfully eliminate mandatory rights that already accrued under applicable law.

• Examples that may qualify include non-delivery after payment, a materially wrong item, materially missing paid items, significant damage present at delivery, a Product materially inconsistent with the Retailer’s listing, credible evidence of counterfeit or unauthorized merchandise, or a refund/remedy that the Retailer is legally or contractually obligated to provide but refuses to provide.
• Examples that ordinarily do not qualify include simple change of mind where no return right exists, damage caused after delivery by the Customer, misuse or unauthorized modification, a transaction completed entirely outside Darik with no verifiable Darik Order, indirect losses, duplicate recovery, or a claim Darik cannot reasonably verify.
• Nothing in the Darik Promise reduces a Customer’s mandatory rights against the Retailer under applicable law.

40. Changes to these Terms

Darik may update these Terms to reflect changes in law, Platform functionality, business models, security practices, third-party services, or risk allocation.

Updated Terms will be posted on the Platform with a revised effective or last-updated date. Where applicable law requires additional notice or consent for a material change, Darik will provide it.

Continued use after an effective update constitutes acceptance to the extent permitted by law. If you do not agree to updated Terms, you must stop using the affected services and may contact Support regarding account closure.

41. Governing law and disputes

These Terms and disputes relating to the Platform are governed by the laws of the Hashemite Kingdom of Jordan, without prejudice to mandatory legal protections that apply regardless of contractual choice.

Before commencing formal proceedings, the parties are encouraged, where practical, to contact Darik Support and attempt good-faith resolution. This informal step does not prevent a person from seeking urgent relief, contacting a regulator or consumer-protection authority, or exercising a legal right that cannot be delayed or waived.

Subject to mandatory jurisdiction rules, the competent courts of Amman, Jordan will have jurisdiction over disputes involving Darik.

42. Miscellaneous legal terms

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum lawful extent or severed if necessary, and the remaining provisions will remain effective.

Darik’s failure to enforce a provision immediately is not a waiver of that provision or any later breach.

Users may not assign or transfer their account or rights under these Terms without Darik’s written consent. Darik may assign these Terms as part of a merger, restructuring, financing, sale of business or assets, corporate reorganization, or transfer of the Platform, subject to applicable law.

Section headings are for convenience and do not limit the meaning of the Terms. Provisions concerning intellectual property, payment obligations, liability limits, releases, indemnity, records, disputes, and any provision that by its nature should survive will survive account closure or termination.

These Terms, together with policies and specific service terms expressly incorporated by reference, constitute the agreement governing the Platform and supersede prior general Platform terms on the same subject.

43. English and Arabic versions

Darik may provide these Terms in English and Arabic for accessibility. Both versions are intended to communicate the same agreement.

If there is an inconsistency between language versions, the Arabic version will prevail to the extent permitted by applicable law, unless a mandatory rule requires otherwise.

44. Contact and legal notices

Questions, complaints, legal notices, privacy requests, or reports concerning these Terms may be submitted through the Darik Support page or Darik’s published support channels.

Current primary support channel: WhatsApp +962 79 300 9420.

When contacting Darik about a Retail Transaction, include the relevant store name, Order information, a description of the issue, and supporting evidence where appropriate. Do not send passwords or unnecessary sensitive information.